Perfect Power unit(s) come with a 12 month warranty on the electronics, excluding the drivers, from shipment date.  The warranty will fall away if:

• The unit(s) has / have been tampered with.
• The unit(s) has / have been abused, misused or incorrectly maintained.
• The unit(s) has / have been incorrectly installed.
• The unit(s) was / were not tested on receipt.
  

If the unit(s) was / were damaged in transit, then the dealer from whom the unit(s) was / were purchased, will replace it as soon as possible.

Please note that if the unit(s) has / have been working fine for a while and then fails, it could be because of one of the following:

• The unit(s) has / have been damaged in installation (not covered by warranty)
• One of the internal drivers has been destroyed (not covered by warranty)
• Malfunction of electronics (warranty claim)

The damaged unit(s) will need to be sent back to the factory, by your dealer, for inspection and a new unit(s) needs to be purchased to replace it.  If the problem is a manufacturing fault, the cost of the unit(s) and shipping fees will be refunded.  However, Perfect Power will not be held liable for the cost of removal, reinstallation, dyno time and mapping of the unit(s).

Perfect Power unit(s) need to be returned to your relevant dealer before any claims procedure can begin.

PRS and SMT units CANNOT be repaired

DISCLAIMER
Under no circumstances will Perfect Power be held responsible for any incidental, indirect, specific or consequential damages arising from the use of the unit(s).

All returns need to be authorized in advance.  Please contact us on +27 11 792 9805, or info@perfectpower.com for authorization. 

Please return the goods to one of the following addresses: 

All returns must be sent prepaid and no collect shipments will be accepted.  Please ensure the parcel for its full value.  If we determine that we are at fault for the return, we will refund the shipping costs.

We cannot accept returns on custom ordered parts.  We also cannot accept returns on used or installed parts, parts not in their original packaging, parts that are not in a resalable package and parts that have come into contact with oil, coolant or fuel.

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